The transparent backlog your synagogue is missing.
Congregant help-desk + public Project Board, in one workspace.
Most synagogues collect feedback in five different ways — kiddush conversations, board emails, the rabbi's voicemail, a suggestion box no one empties — and nothing connects. Pulse is the place where every request, idea, question, and bug lives. Congregants submit (no login required). Admins triage. The community sees a public Project Board with what's shipping next.
Public submission, no login
Congregants visit /help on your tenant subdomain, pick a type (Request / Idea / Question / Issue), describe what they need, and submit. They get an email confirmation with a status-lookup link. Pastoral category routes to confidential by default — bypasses the Project Board entirely.
- Anonymous-friendly: name optional unless your tenant config requires it
- Per-tenant pastoral routing: pastoral submissions auto-flag confidential
- Status link emailed back: track without an account
- Rate-limited to prevent abuse: 10/IP/hr, 5/email/hr
Triage workspace
Staff inbox at /pulse/triage. Filter by status, type, category, age. Status pills with counts. Inline expand-to-edit. State machine with explicit transitions — no ambiguous limbo states. Internal notes for staff-only context, public comments threaded into the email reply.
- States: new → acknowledged → in_progress → waiting_on_info → deferred → resolved → closed
- Defer requires structured reason (budget / capacity / dependency / out_of_scope / future_cycle)
- Internal vs public comment toggle — defense-in-depth filtered at every read site
- Audit log entry per state transition + per comment for full forensic trail
Public Project Board (/community)
Higher-order initiatives — sanctuary lighting refresh, religious school upgrade, capital campaign — get their own card on the public board. Card shows status, last update note, and a stale-warning when no admin update has been published in 60+ days. The forcing function transparency creates.
- Cached 5 minutes — public, indexable, no auth
- Status pills: planning / active / paused / complete
- "Informed by N congregant requests" tally counts non-confidential ticket links
- Admin "Save & Publish update" button explicitly stamps last_public_update_at — no silent edits
Status lookup + member dashboard
Submitters can revisit their ticket via the email link or — if they're an authenticated member — see all their submitted tickets at /help/me. Reply directly via email or the public status page; threads land back in the staff inbox.
- Tokenized status URL with 90-day TTL, revocable by admin
- Authenticated member dashboard at /help/me filtered to submitter_user_id
- Mint fresh status link on demand if the original email is lost
- Inbound email reply threading via Postmark webhook
Idle nudge cron + reports
Tickets that haven't moved in 7 days surface to admins via a daily email digest. Reports page slices volume by week, top categories, median response + resolution times, SLA compliance. Real metrics for board meetings and staff reviews.
- Daily 9 AM ET cron walks idle tickets, emails Pulse-permission admins
- Reports: volume by week, top categories, median first-response, median resolution, SLA-acked-in-2-business-days %
- Aggregate-only reports — no PII, view-tier permission
- Per-status inventory grid + 4 KPI cards with color-coded SLA thresholds
Email pipeline you can edit
Acknowledgement emails, status-change emails, idle nudges — every template editable per tenant via the standard email-templates page. Plain text or constrained HTML, per-template variable reference panel, live preview, send history.
- Best-effort sends — log row written even when Resend fails
- Resend webhook updates delivered / bounced / complained per send
- Variables: {{tenant_name}}, {{public_id}}, {{title}}, {{status}}, {{status_url}}, …
- Email log viewer at /settings/email-templates/log
What's coming
- Bulk admin actions (assign / merge / status-change across multiple tickets)
- Saved filter views per user
- Per-ticket SLA targets + breach alerts
- SMS notification opt-in (Twilio)
- Subscribe-to-project-updates per congregant
Other modules
The run-of-service editor — every prayer, honor, page reference in one place.
Plan aliyot weeks ahead, share with families, never lose track again.
The bimah projector — siddur pages, transliteration, English, RTL Hebrew, all driven by your service order.
Shivas, B'nei Mitzvah, weddings, off-site services — coordinated end-to-end.
A first-class touch-screen memorial wall. Every plaque, every yahrzeit, every photo.
Pastoral care, development, family graph. The relationship layer your books don't have.
Pulse is the easiest way to start showing your congregation you're listening.
We're onboarding new launch-partner synagogues selectively while we mature the platform with our beta partner. Send a note and we'll set up a conversation.